Effective date: July 29, 2026
This Refund and Return Policy explains how Select Proposal handles refund requests, cancellations, and service-related concerns for matrimonial memberships, matchmaking support, and premium profile services.
Many services offered through Select Proposal are digital, personalized, advisory, profile-based, or time-sensitive in nature. Because of this, traditional physical-product return rules may not apply in the same way they would for tangible goods.
Once a membership, digital access product, profile service, or matchmaking-related service has been activated, delivered, scheduled, started, or materially used, it is generally non-returnable and non-refundable.
If you request cancellation before a purchased service has been activated, started, scheduled, or delivered, we may review the request on a case-by-case basis. Approval is not automatic and may depend on the nature of the product, time already allocated, and administrative handling already completed.
If you believe you were charged incorrectly, charged more than once, or experienced a billing error, please contact us promptly with relevant details so we can review the matter and take appropriate action where justified.
Refunds are generally not available for dissatisfaction based on personal preference, lack of response from another party, proposal rejection, change of mind after access is granted, or outcomes beyond Select Proposal’s control.
If you experience a genuine issue with a service you purchased, please contact us so we can review the matter fairly. Depending on the situation, we may consider corrective support, clarification, limited service adjustment, or another reasonable resolution where appropriate.
Select Proposal currently focuses on service-based offerings. If a future purchase includes a physical item, any product-specific return conditions will be stated on the applicable product page or order terms.
Where a refund or billing correction is approved, processing times may vary depending on the payment method, order review process, and transaction provider.
For refund, cancellation, or billing questions, contact [email protected].
